FAQ


Why use acoustical panels?
iSky uses an acoustic panel as a platform for its star ceiling in order to treat the commonly untreated first reflection surface, the ceiling. iSky treats both sound and light reflection points. Fine acoustical panels absorb sound in order to control and enhance acoustic quality in any environment.

What panel sizes are available?
Surface mount panels are available in 24″ x 24″, 30″ x 30″, 48″ x 48″, and 24″ x 48″. Custom sizes are available as well. iSky’s drop-in panels are sized to fit standard 2×2, 2×4, and 4×4 grid.

Do you have Triangle and Radius panels?
Yes, both triangle and radius panels are available in 24″, 30″ and 48″ configurations.

Do you offer panels without stars?
All of our models are available without stars.

What are the acoustic properties of the Diffuser/Absorber?
Our diffuser/absorber is a hybrid panel that provides excellent absorption for lower frequencies, while reflecting and diffusing the mid and high frequencies. The result is a more balanced acoustics in a space.

What is the life span of the LED in the iSky Panel?
Our star engine is rated to last 50,000+ hrs. In terms of years, if iSky panels were on for 8 hrs a day, every day, they would last for more than 17 years!

What is an LED?
A Light Emitting Diode that illuminates by transforming electrons to photons (electricity to light) for ultra-long life, thus more cost-effective then a traditional filament lamp. Lighting has entered into the digital age. All LEDs are semi conductor based.

Why are iSky Panels so expensive?
iSky’s Panels are more than just a star panel. They offer many layers of benefits that we believe makes iSky a DEAL! First and foremost, it’s a Star Ceiling, so it looks really cool. Second: it’s an Acoustic Panel. It addresses the first reflective surface, the ceiling, which commonly doesn’t get addressed. Third: it is wrapped in a premium fabric. It not only looks great, day and night, but also doesn’t reflect the light from the screen. Forth: simple installation. When compared to a traditional star ceiling system, iSky is a cinch to install, and eliminates days of labor without the hassle. Fifth: iSky is virtually maintenance free. Because iSky utilizes an all-digital technology, there are NO MOVING PARTS to break. We then combine that with an LED that is rated for 50,000 Hours, resulting in almost zero maintenance for years. A traditional illuminator is loud, requires ventilation, use’s an annoying and repetitive twinkle wheel, and you have to change a bulb every year or so. iSky’s Star Engine is silent, generates almost no heat, includes a completely random twinkle for the most realistic starry night effect in the industry.

What is a star engine?
iSky engineered its own exclusive technology for creating the best twinkle effect in the industry. iSKy’s star ceiling experience is driven by a tink, all digital, LED illuminator (little larger than a 9 volt battery) that projects light into a fiber optic harness.

How many stars per panel?
Each iSky Panel utilizes a single LED per panel. The stars you see are actually the end points of the fiber optics. A 24″x24″ has 15 stars; a 30″x30″ has 30 Stars (highest density); and a 48″x48″ has 45 stars. Need more stars? We can super size (aka Double Punch) for an additional charge.

What are fiber optics?
Fiber optics can either be glass or plastic. iSky uses a plastic fiber optic (aka PMMA) that carries light similar to the way a hose carries water. They carry no electricity, only light, so they can be cut during installation in order to accommodate a hole for a down light, outlet, projector mount, vent, or just a custom cut in order to make for that perfect fit.

Are the stars dimmable?
iSky’s stars are not dimmable. In an effort to create a consistent star field, we designed our exclusive star engine with a voltage regulator. This ensures that your first panel will be just as bright as your 130th panel. But don’t worry, our effect (twinkle included) is so subtle, the idea of dimming the stars is generally a thing of the past. iSky Tip: An amazing part of the of the star ceiling experience is to have the stars on all the time, and when the theater lights are dimmed, the stars magically appear.

Why does iSky use beveled edges?
In order to eliminate the #1 customer complaint: “I can see the seams!” By having beveled, we create a designed look, while hiding the imperfections in the ceiling. But if necessary, we can provide square edges.

Does iSky offer a shooting star, constellation, or fireworks? How Much?
Currently, we only offer the constellation option for our iSky Panels. Please contact iSky for additional information.

Whats the maximum number of panels that can be connected together?
This depends on what size power supply you’re using. Our 1 Amp driver can power up to 30 panels. Our 4 Amp driver can power up to 130 iSky panels. For larger installations, please contact iSky directly.

Can the built in twinkle effect be controlled?
No, but don’t worry. iSky’s star engine was engineered with a very subtle and realistic twinkle effect. It memics the night sky like no other system! Mother nature wouldn’t appreciate it if you messed with her natural twinkle.

Can I mix different size panels?
Yes, you can. Since our panels all utilize the same star engine technology, you don’t have to worry weather or not panels are compatible. Each panel uses the same connectors and can be daisy chained without a problem.

Does one panel look better in a certain size room over another?
That is up to you, the designer. The smaller 24” panels will have more seams for a more classic look while the 30” and 48” will have fewer seams. We suggest you measure and see what fits best. And don’t worry if its not a perfect fit to the edges. Our patented design includes a “light shelf” around the perimeter, which allows you to add LED’s to give your star field more depth and drama. Check out the photos at “Showcase“.

Do you offer panels in any other color besides midnight blue and black?
Yes, we do. We can wrap the panels in ANY of the colors from the Anchorage Fabric line. Please keep in mind that an extended lead-time may apply as well a slight up-charge for this option. Please see additional options at “Other colors”.

Can I have more stars per panel?
Yes, you can. For an additional up-charge, we can double the amount of stars in the panel.

Installation FAQ’s

What do I need to do to pre-wire my ceiling (or wall) for future panels?
A: All of iSky’s products are low voltage and can be easily pre-wire using an approved 18/2 AWG Wire. Run your wire to either the center of the ceiling or the edge of the star field. This wire will carry the low voltage (12v DC) to the first panel. If you plan on installing uRay LED lighting, we suggest you run an additional set of wires to supply power to the LED’s. This will allow you to dim/turn off the perimeter lighting, while keeping the star field on. iSky does offer a 30ft leader cable (Part # 7131) that can be used to pre-wire. Please see our detailed installation instructions at www.iSkyPanels.com/installation.html.

How do you install Surface Mount Panels?
A: iSky’s Surface Mount Panels are designed to be mounted to a finished drywall surface. For your first iSky install, we strongly suggest you purchase as install kit (#8014). Once you locate where the first panel is to be mounted, you mark the mounting locations (4 per 24″ and 30″, 6 per 48″) using the awl. Lower the panel and install the EZ Anchors into the now marked drywall. Next, screw in the Rotofast into the installed EZ Anchors, making sure not to over tighten. The Rotofast should spin freely. Next, plug the first panel into the leader cable and check for illumination. Raise the panel back into place and insert the hex tools through the face of the panel. Mate the hex tools with the installed Rotofast and push up on panel. While applying steady pressure, begin rotating each hex tool, distributing equal rotations until the panel is flush with the drywall. Do not over tighten. On the face of the panel, gently scratch the fabric with the tip of the awl to close up the fabric around the tool opening. Repeat until all panels are installed. Please see our in-depth installation instructions at www.iSkyPanels.com/installation.html.

How do you modify the panels in the field?
A: iSky Panels are designed to be cut. On the back of the panel is a clearly marked “No Cut” zone. This area is where the LED Star Engine is located. iSky’s stars are actually fiber optics and carry no electricity. So if you need to cut a hole, or square, or even an edge, don’t worry. You may lose a few stars but as long as you steer clear of the “No Cut” zone you’ll be fine. Please see our detailed instructions online at www.iSkyPanels.com/installation.html.

What is the best place to locate the outlet to power iSky Panels and uRay LED?
A: We suggest no further that 30 feet from the first panel. Also, if possible, locate the outlet inside an equipment closet. This way if you want to integrate it with your control system, it is easily accessible and near the necessary components.

How do you finish the holes for down lights, air registers, etc.?
A: Most components installed in a ceiling or wall includes a trim ring to cover rough edges. When cutting the panels, be sure to account for the size of the trim ring. You may need longer screws to pass though the panel (2in) and into the drywall if secured with screws. To cut holes in the panels, you will need an iSky heat knife (#8031).

How much time should I expect an installation to take?
The size and complexity of each installation varies. We feel comfortable saying that most installations take less then a day and some no more than half a day.

uRay FAQ’s

What is uRay Lighting?
This lighting is a low voltage class II 12v DC LED linear lighting in 12 inch “tape strip form” for easy application of edge lighting around iSky Surface and Cloud Mount panels. Use in other applications such as: racks, coves, seating, cabinets. Available in RGB (tape), Blue (link and tape), Amber (link), Warm White (tape), and Cool-White (link). Please see out specs at www.iSkyPanels.com/uray.html.

What Does Cool-White Mean?
It’s called “Cool-White” because of the color temperature weights heavily in the blue/white color range. This works great for bias lighting around a screen on display.

How do I dim uRay Link and uRay Tape?
A: iSky LED’s require a constant 12V to operate properly. Simply dimming the voltage will cause the LED’s to flicker and severely limits the dimming range. To get around this, iSky utilizes a PWM (Pulse-Width Modulation) module to dim out uRay LED’s. This supplies the LED’s with a constant 12V and also allows for very precise dimming control without the flicker. The PWM requires a 0-10V control signal provided by others. Stand-alone dimmers are available as well. Please visit our installation section at www.iSkyPanels.com/installation.html to find our in-depth application notes for more info.

Can I use multiple rows of uRay or multiple colors?
We encourage use of your imagination and to pair panels and uRay in all new ways. The sky is the limit.

Control FAQ’s

Can I control iSky’s products with RS232, IR or RF?
A: Currently, iSky offers IR Control for our uRay RGB Product. However, there are 3rd party products that can integrate with our products. Because of the large number of lighting control manufactures, iSky cannot guarantee what will integrate with our products, we can only suggest what we believe will work. We encourage you to contact your control manufacture for more info. And if it works, please let us know! We will update our list of what works so that we can assist future dealers.

Dealer FAQ’s

Does iSky sell Dealer Direct?
A: Internationally, we sell through distributors. In the USA, we sell through our professional network of CEDIA dealers that can purchase iSky product either direct, through distribution, or through teir rep that represents the iSky brand. Dealers my find they prefer one method over another due to packaged deals, trusted relationships or terms offered. Please visit our Downloads section at www.iSkyPanels.com and fill out our Company Profile. Send (fax or email) the completed form to us along with a copy of your reseller certificate. We will review the info and follow-up with an email explaining our dealer program.

What is Dealer Cost?
A: In an effort to protect our current dealers, we withhold this discount till we can confirm that you are actually a dealer with a reseller certificate. Please understand our insistence on this requirement, it is there to protect legitimate dealers and prevent disingenuous consumers.